In most cases, especially for items under a few hundred dollars, you won't be charged customs or import taxes, as they're below the threshold in many countries.

Here are some thresholds for reference:

• USA: $800 USD
• Japan: 10,000 JPY (Approximately $80 USD)
• Korea: $150 USD
• Australia: 1,000 AUD
• Singapore: 400 SGD
• UK/Europe: Due to new tax laws in 2021, taxes must be paid upfront. (Shipping to these countries is temporarily suspended but will resume soon.)

The prices on our site are tax-free in USD, meaning you might be responsible for duties and taxes upon receiving your order. These charges are determined by your local customs office and are your responsibility. Unfortunately, we cannot cover these costs or be responsible for any delays caused by customs. For more information, please contact your local customs office.

(We strive to keep this information accurate, but please note it may change at any time.)

Unfortunately, once an order has been processed and/or shipped, we are unable to cancel it. If you wish to cancel your order before it has been processed and/or shipped, a cancellation fee of up to 10% may apply, depending on the situation, to cover restocking and credit card processing fees.

Typically, we arrange a full refund. However, we reserve the right to deduct a fee of up to 10% for certain products or purchase behaviors where it appears the customer did not intend to complete the purchase. This helps cover product restocking and payment processing costs.

Our return policy is valid for 30 days from the date you receive your product, as indicated by the tracking delivery status. Unfortunately, if more than 30 days have passed, we can’t offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same perfect condition as when you received it, including the original packaging. If you need to return an item due to a defect, please email us with a picture of the product within 7 days of receiving your order (based on the delivery date in the tracking record, if applicable). For return instructions, email us at cs@burnanaconcept.com.

Please note that shipping and express shipping fees are non-refundable.

For the quickest refund process, follow these steps:

1. Take a picture of the product’s current condition and email us at cs@burnanaconcept.com or sales@burnanaconcept.com.
2. If a return is required, send the product back and email us the receipt and tracking code.

It typically takes 14-20 business days for us to receive, inspect, and process your return. Refunds are issued to the original payment method used for the purchase (Credit/Debit Card or PayPal).

If you have any questions, feel free to email us at sales@burnanaconcept.com or cs@burnanaconcept.com. We’re here to help!

Typically, it takes a few business days for you to receive your refund. The refund will be credited back to the original payment method you used for the purchase, such as your credit/debit card or PayPal.